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Privacy Policy

Alosraonline (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers.

 If you have any doubts

We are always here to answer your questions about the privacy of the personal information that we obtain from you. You can email our Customer Service team if you have any questions or concerns that haven’t been answered below.

 What information do we collect?

We collect personal and non-personal information from both registered and guest users when they visit our site. The information will be shared only with trusted partners who assist in ensuring that your experience on our site is worthwhile. We do not sell your information to any third parties and we see it as our responsibility to keep your information safe. Below is some of the information that we will be using:

  •  Name
  •  Contact information, including email address and telephone numbers
  •  Demographic information such as address, delivery location and preferences
  •  Other information relevant to customer surveys and/or offers

We will only use your information to fulfil orders placed by you and to send you selected information about deals or product information that we think will interest you. We are also in full compliance with PCIDSS (Payment Card Industry Data Security Standards), which means you can rest assured that our systems are secure, and you can trust us with your sensitive payment card information. As a matter of fact, we don’t store or keep any information relating to your credit or debit cards. While checking out, you will be directed to the secure portal maintained by our payment gateway provider.

Alosra online and our third party partners (advertisers, content and service providers, such as logistics or payment providers), may also collect non personal information about you while you use our site for statistical purposes. This information does not contain any of your personally identifiable information but rather details of your browser type, computer’s IP, pages visited, time spent on the site and the advertisements that you clicked on. We also track any search terms that were entered on our website. For purposes of maintaining quality and issue resolution, we may in time record all telephone calls should we require further information.

Cookies

A cookie is a small text file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic, letting us know when you have visited our site. Cookies allow web applications to tailor our operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to meet and exceed your demands and expectations. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Advertising and content on our site may also use cookies to collect data about traffic flows themselves. However, we make sure that all our partners follow stringent security and privacy procedures.

 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over content posted on these external websites. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites; and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you have been redirected to. We will endeavour to avoid redirecting you to any sites that are potentially harmful.

 What do we do with your information?

We only use your information to fulfil orders placed by you and to send you selected information about deals or product information that we think will interest you along with information updates and changes to our site. You will have the option to opt out of any communication from us by unsubscribing from our contact list or by contacting our Customer Service team. We may, on your behalf, change or update your personal information (like updating your delivery address or telephone numbers). We will contact you only on the basis of the current information that has been saved against your account.

We also reserve the right to share your personal details if we believe it is necessary to comply with the law, in order to protect the safety of our business or the safety of our users.

 Any other matters

If you have any questions or concerns that haven’t been answered please get in touch with us

Contact Information

Alosraonline.com
PO Box 828
Manama
Bahrain

Telephone: +973 1773 9290

*Office Hours: 8am – 5pm (Bahrain local time), Saturday to Thursday.

 

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Customer Service

Service Hours:Saturday - Thursday 8:00am - 5:00pm
Call:17 739 290
Contact us